Majorel Malaysia Sdn Bhd の Customer Service Representative (Japanese)
2019 から 2019
Providing excellent customer service via phone in Japanese and English for our client’s customers. Awarded Outstanding performance for CSAT (Customer Satisfaction) and CPI (Calls per interval) in July 2019.
Standard Chartered Bank (M) Berhad の Service & Governance Manager
2016 から 2018
Governance and monitoring of compliance to banking policies, including implementation of new policies and periodic reporting of compliance for the department. Awarded Best Support Team in July 2018
Standard Chartered Bank (M) Berhad の Client Service Manager
2014 から 2016
Assisting small and medium enterprise (SME) customers with their banking needs and performing credit risk assessment reviews for new and existing customers.
MIKI Shared Services Centre の Operations Staff
2014 から 2014
Main task is to professionally communicate any amendments to existing orders to partnering service vendors (hotels)